Guide to Switching Mobile Providers
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Get Your PAC Code...

Find your PAC code and learn how to switch mobile providers...

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What is a PAC code?
PAC stands for a Porting Authorisation Code, which is what you need if you wish to keep your current mobile number when changing network providers.

If you are looking to switch network providers (e.g. move from someone like 02 to Orange), and wish to retain your existing mobile number, you will need to phone your current service provider and request a PAC code. Your existing mobile provider will not charge you to obtain a PAC code.

To retain a PAC code, the process is as follows:
  • Phone your existing service provider and request a PAC code. Do not cancel your existing contract with them or you may encounter difficulties porting your number. Use our tool above to find your service providers contact details, or see the list below.
  • Usually your network provider will be able to provide you with a PAC code over the phone, or some operators such as Orange will provide you with it in writing. Once you receive your PAC code it is valid for 30 days only.
  • Select a new service provider. To find the best deals available visit some of the top service providers latest offers:
  • When you order your new mobile package online, input your PAC code when requested.
  • 1.The time taken to transfer your number from your old provider to your new provider usually takes an average of 5-10 working days, but varies by provider. Your new service provider will provide you with a temporary number until the switch has taken place.

Please Note: If you are still under contract to your old company, you may be liable for payments under that contract, so check when your contract terminates before switching, as you may have to pay to get out of your old contract.

Still having problems obtaining a PAC code?

If you are experiencing problems where your mobile provider refuses to issue you with a MAC code or any other problem moving your mobile number from one company to another, then you should give OFCOM a call on 020 7981 3040 or 0300 123 3333.
 

Below are a list of the mobile service providers numbers, where you will be able to obtain a PAC code:

  • T Mobile   - 0870 6060 139 (or 150 from your T-Mobile mobile phone)
  • 3 Mobile   - 0870 7330 333 (or 333 from your 3 Mobile phone)
  • Vodafone Mobile   - 0870 0700 191 (or 191 from your Vodafone mobile phone)
  • Orange Mobile   - 0797 3100 450 (or 450 from your Orange phone)
  • O2   - 0870 2410 202 (or 202 from your O2 mobile phone)
  • Virgin Mobile   - 0845 6000 789 (or 789 from your Virgin mobile phone)
  • Asda Mobile   - 0845 3666 990
  • Tesco Mobile   - 0845 6004 411
  • Talk Mobile   - 0800 0494 401 (or 5888 from your Talk Mobile phone)
  • BT Mobile   - 0800 0322 111

About: PACCODE.ORG.UK

Paccode.org.uk is owned by Spydernetworks Ltd which also owns - http://www.maccode.co.uk a site which helps customers find their broadband MAC code when switching broadband providers. Spydernetworks Ltd also owns http://www.mumscircle.com - a site for parents to help them start their own babysitting circle.